Products purchased on lyciajewelry.shop may be exchanged or returned to return address up to thirty days from the date of purchase.
We will accept products unworn, unused and undamaged, for an exchange or a return, when accompanied by the original packaging.
Customized products cannot be returned or exchanged.
Earrings cannot be returned or exchanged due to hygiene reasons.
Please contact us by email at firstname.lastname@example.org or Whatsapp to request for an exchange or a return. One of our Customer Care experts will send you the instructions.
Please note that for exchanges and returns to lyciajewelry.shop, you may use your preferred carrier with tracking services and insurances to secure your package. Lycia Jewelry will not be responsible for any loss during the transportation. Please note that Lycia Jewelry is not responsible for the carrier fees for exchanges and returns.
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